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Bill Pay-Managing Accounts

To all our bill pay users, if you need to manage your payments you can use the following guide to assist you.

Click here to view.

New Card Activation

If you are calling for your balance only, please try logging into your online account or by calling our italk/audio response phone # 855-201-6849

Activating cards: You may activate your debit card by calling 855-201-6849 option 5. Please have your debit card number and member number. You may also activate your card via the online banking account.

News and Updates

Please click here to view latest information on credit union updates.


Branch lobby hours Effective April 1, 2020

Riverside and Victor Valley offices will be open from 10 am to 4 pm.

  • Phone hours will change

    Beginning April 1, Phone hours will be from 9 am to 5 pm.

  • Colton Branch

    Permanently closed (Please visit the Riverside office).

Shared branch services- Temporarily Unavailable!

In order to practice Social Distancing and protecting our members and staff, we will not service Shared Branch members at this time.

We do apologize for the inconvenience and encourage all members to use ATMs. Please practice safe cleaning measures when using/accessing public resources.



Avoid Foreclosure!

See a list of local HUD Approved Housing Counseling Agencies.

The following are suggestions to consider if you are facing the possibility of foreclosure.

There may be options available for you, which can help you avoid foreclosure.  Some suggestions are:

 1. Do not ignore letters or telephone calls from your lender(s).

 2. Contact the your lender(s) immediately.  (This includes Bourns Employees Federal Credit Union.)

 3. Contact a HUD-approved Housing Counseling Agency toll free at (800) 569-4287 or TTY at (800) 877-8339.

 4. If your loan is with Bourns Employees Federal Credit Union, please call us at (888) 456-3503 and ask for the Real Estate Loan Department.

 5. Consider the following possibilities if you are delinquent or otherwise in breach of your real estate loan.

                A.  Pay the amounts past due on your account.

                B. If you are able to make your current monthly payments and some of the past due payments, we may be able to enter into a workout arrangement with you.

                C. Consider selling your property.  It is possible that we may accept a short sale payoff.  Again, it will depend upon a number of factors and your particular circumstances..

                D. Consider surrendering the property through a Deed in Lieu of Foreclosure.  Again, whether this is an option will depend upon a number of factors.

                E. Even if you are unable to make your full payments, please contact us so that we can explore with you any possible accommodations we can make.  What, if anything, we can do for you will depend upon a number of factors.


6. Whether you are eligible for any of the above options will depend on your particular circumstances.  Please pull together the following documents and information and submit them to us, so that we can discuss which of the options, if any, are available given your particular circumstance. You can fax a copy of the documents you want us to consider to (951) 602-6562, email them to, or mail them to Bourns Employees Federal Credit Union at 1200 Columbia Ave., Riverside, CA 92507.

  • Last two (2) tax returns. (If you have not yet filed your tax return for last year, we will also need all of your W-2s, 1099s, and 1098s.
  • Last to months of pay statements if you are an employee.
  • A profit and lost statement for the year to date if your are self employed or own any interest in the company you for which you work.
  • Last two (2) months of financial institution statements.
  • A hardship letter.
  • A letter signed by anyone who is going to help you make your loan payments.
  • An updated loan application.  We will provide you a link to access the form, email it to you, or fax it to you, upon request.
Keep you home california information link michigan state housing mortgage help link

Contact Us

At BEFCU, our members are our first priority. If you have questions or concerns, we want to know. Please contact us using one of these methods:

  • Email us -
  • Toll Free 888-456-3503
  • Fax: 951-602-6562


Monday-Wednesday 10 AM - 4 PM Phone calls will be answered
9 AM - 5 PM
Thursday 10 AM - 4 PM Phone calls will be answered
10 AM - 5 PM
Friday 10 AM - 4 PM Phone calls will be answered
9 AM - 5 PM

Victorville: Closed for lunch 1PM-2PM

Monday-Wednesday 10 AM - 4 PM Phone calls will be answered
9 AM - 5 PM

10 AM - 4 PM

Phone calls will be answered
10 AM - 5 PM
Friday 10 AM - 4 PM Phone calls will be answered
9 AM - 5 PM


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