Merger

We understand there may be questions about how your account will be affected by the merger. It will take several months to convert your Bourns EFCU accounts to Arrowhead accounts, so continue using your Bourns EFCU accounts as usual. We’ve created a site that will be updated with information throughout the merger and will continue to mail and email you with updates. Click here for merger related information

We value your membership and look forward to offering you the benefits of being an Arrowhead member.

Member Notification:

Upon the merger of Bourns Employees Federal Credit Union (BEFCU) and Arrowhead Credit Union (ACU), American Share Insurance (ASI) coverage, which insures deposits that exceed the National Credit Union’s (NCUA) insurance limit of $250,000, will no longer be available.

If you have any questions regarding this change or insurance protection offered by the NCUSIF, please contact Dulce Cristobal at 888-456-3503 for any questions.

First Mortgage Loans- No longer Offered

Given the pending merger with Arrowhead Credit Union, and in the best interests of our membership, the Credit Union will no longer accept new First Mortgage or Home Equity Lines of Credit loan applications. The time to process, underwrite, and fund these loans make this necessary. We apologize for any inconvenience this may cause. If you have any questions regarding this announcement, please call Tiffany Hoang at 1-888-456-3503 ext 2501

Branch lunch hours

Please note that our lobbies are closed for lunch. Riverside Closed from 12pm-1pm; Victorville Closed from 1pm-2pm

Need to view your balance or make a quick transfer? click here to be directed to our online banking site. Or download the My BEFCU app!

Or call our audio response teller: 1-855-201-6849

Shared Branch

Shared branch is no longer available. We apologize for any inconvenience. 

Please click here to view more deposit/payment. Scroll all the way down for this section.

Bill Pay-Managing Accounts

To all our bill pay users, if you need to manage your payments you can use the following guide to assist you.

Click here to view.

New Card Activation

If you are calling for your balance only, please try logging into your online account or by calling our italk/audio response phone # 855-201-6849

Activating cards: You may activate your debit card by calling 855-201-6849 option 5. Please have your debit card number and member number. You may also activate your card via the online banking account.

Avoid Foreclosure!

See a list of local HUD Approved Housing Counseling Agencies.

The following are suggestions to consider if you are facing the possibility of foreclosure.

There may be options available for you, which can help you avoid foreclosure.  Some suggestions are:

 1. Do not ignore letters or telephone calls from your lender(s).

 2. Contact the your lender(s) immediately.  (This includes Bourns Employees Federal Credit Union.)

 3. Contact a HUD-approved Housing Counseling Agency toll free at (800) 569-4287 or TTY at (800) 877-8339.

 4. If your loan is with Bourns Employees Federal Credit Union, please call us at (888) 456-3503 and ask for the Real Estate Loan Department.

 5. Consider the following possibilities if you are delinquent or otherwise in breach of your real estate loan.

                A.  Pay the amounts past due on your account.

                B. If you are able to make your current monthly payments and some of the past due payments, we may be able to enter into a workout arrangement with you.

                C. Consider selling your property.  It is possible that we may accept a short sale payoff.  Again, it will depend upon a number of factors and your particular circumstances..

                D. Consider surrendering the property through a Deed in Lieu of Foreclosure.  Again, whether this is an option will depend upon a number of factors.

                E. Even if you are unable to make your full payments, please contact us so that we can explore with you any possible accommodations we can make.  What, if anything, we can do for you will depend upon a number of factors.

6. Whether you are eligible for any of the above options will depend on your particular circumstances.  Please pull together the following documents and information and submit them to us, so that we can discuss which of the options, if any, are available given your particular circumstance. You can fax a copy of the documents you want us to consider to (951) 602-6562, email them to befcu@bournsfcu.org, or mail them to Bourns Employees Federal Credit Union at 1200 Columbia Ave., Riverside, CA 92507.

• Last two (2) tax returns. (If you have not yet filed your tax return for last year, we will also need all of your W-2s, 1099s, and 1098s.
• Last to months of pay statements if you are an employee.
• A profit and lost statement for the year to date if your are self employed or own any interest in the company you for which you work.
• Last two (2) months of financial institution statements.
• A hardship letter.
• A letter signed by anyone who is going to help you make your loan payments.
• An updated loan application.  We will provide you a link to access the form, email it to you, or fax it to you, upon request.

Contact Us

At BEFCU, our members are our first priority. If you have questions or concerns, we want to know. Please contact us using one of these methods:

• Email us - befcu@bournsfcu.org
• Toll Free 888-456-3503
• Fax: 951-602-6562

Riverside:

Victorville: Closed for lunch 1PM-2PM